Refund policy

RETURN AND REFUND POLICY

We accept eligible return requests submitted within 14 days after the order is delivered.

RETURN ELIGIBILITY

To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and returned with its original packaging, tags, accessories, and proof of purchase.

For health and safety reasons, pet beds, feeding products, lick mats, grooming products, toys, and other pet-use items cannot be returned after they have been used, washed, chewed, worn, or exposed to food.

Routine Boxes must be returned complete and unused. Individual items from a Routine Box cannot be returned separately.

Final-sale, clearance, personalized, or customized products are not eligible for change-of-mind returns.

REQUESTING A RETURN

Before returning an item, contact support@tailandtreat.com with your order number, the item you wish to return, and the reason for the request.

Do not send an item back without authorization. Approved return requests will receive return instructions and the applicable return address by email.

RETURN SHIPPING

Customers are responsible for return shipping costs for eligible change-of-mind returns. Original shipping charges are non-refundable.

If we sent the wrong item, or if an item arrived damaged or defective, Tail & Treat will cover the reasonable return or replacement shipping cost.

DAMAGED OR INCORRECT ITEMS

Inspect your order after delivery. Contact support@tailandtreat.com within 7 days if an item arrives damaged, defective, or incorrect.

Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue.

REFUNDS

After an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 5 business days. Your bank or card provider may require additional time to post the refund.

Items that are used, damaged after delivery, incomplete, or returned outside the approved conditions may not qualify for a refund.

CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. We can only guarantee cancellation before fulfillment begins. Once an order has shipped, the applicable return rules apply.

EXCHANGES

We do not process direct exchanges. If an eligible return is approved, you may place a new order for the preferred item or size.

CONTACT

For return, refund, cancellation, or order questions, contact:

support@tailandtreat.com